A five-star luxury adults-only option on the Mexico coastline between Cancun and Riviera Maya, not far from the Mayan ruins and several cenotes – a cenote is a natural pit, or sinkhole, resulting from the collapse of limestone bedrock that exposes groundwater. The regional term is specifically associated with the Yucatán Peninsula of Mexico, where cenotes were commonly used for water supplies by the ancient Maya, and occasionally for sacrificial offerings (Source: Wikipedia).
A modern and luxurious facility, it has a total of 333 suites, many with sea views. The facilities are a beautiful execution of modern architecture and design coupled with high end Mexican décor. Gorgeous landscaping with an attention to detail creates picturesque views from virtually anywhere in the resort.
Report staff are attentive, helpful and friendly. They seem eager to please, and no request comes across as a burden to them. The highest level of customer service is their norm.
Suites – Rooms feature a very inviting king-sized bed, large, comfortable seating area, and generous closet space. A relaxed whirlpool bath is located on your private terrace or balcony, so you can sit in bliss while gazing over the pools and ocean. Bathrooms are very spacious with huge rainfall showers and dual sinks. A fully stocked mini-bar is in each room. Bottom floor suites feature exclusive swim out pools. For those who prefer even more space and privacy, the luxurious Serenity Club oceanfront suites are the greatest option and include VIP custom service.
MySenses Spa blends contemporary wellness treatments with ancient Mayan rituals and healing traditions. The common area features a complete water journey area (including a Hamman steam room), a pool circuit and a rest area. A menu for facial and body massages is at disposal, including scalp, cervical, hands and feet options. A beauty salon and fitness center are also available.
Multiple pools provide endless options for sun worshiping. Poolside bars with premium drinks and snack options are always available, and of course all-inclusive. A multitude of cabanas and lounge chair options are available for the taking. And down just a few steps, the beach and sugar sand awaits you, with yet more cabanas and lounge chairs.
The resort is all-inclusive and offers 3 meals a day. Everything is always fresh and of good quality, including typical fruits from the region, such as “mamey”. Many hotels that use this system do not always maintain a high standard of quality in all meals. There are additional snack options, including a coffee/ice cream/dessert shop.
Flavor is where breakfast is served in a huge buffet with multiple active chef stations. You can also ask the waiter for some specialty items. A casual toes-in-the-sand outfit is allowed, although women should remember to wear a cover-up over their swim suit.
As a devotee of Asian Fusion cuisine, it is not surprising that I thoroughly enjoyed having dinner at Satsu. Olios is their finest evening restaurant option, focused on Mediterranean cuisine. If you prefer to have a particularly special wine, they are receptive to guests who bring their own bottles. Requires reservation and a more formal dress code. For men, long pants and closed shoes are required.
The resort provides easy access to Playa del Carmen, Tulum, Chichen-Itza, Isla Mujeres, Cozumel Island, Xcaret, Xel-ha and other attractions. You are free to book excursions independently or to choose their services company provider and normally in both options it’s possible to decide between a group expedition or a VIP private itinerary.
For pandemic times the hotel offers guests the convenience of being tested at the hotel for both PCR and antigen, where a team of nurses attend to you in a private space reserved for this purpose. Results are available via email after just a few hours.
Bottom line, this is a top-notch resort, well worth a visit.
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